Blog : ChatGPT
11.14.23 Read Time: < 1
This article introduces an approach for selecting an AI platform to support primary use cases.
11.8.23 Read Time: 3 Mins
This article examines steps necessary to close the Deflection Gap by understanding ways to improve content coverage and findability.
10.30.23 Read Time: 3 Mins
This article introduces an approach for selecting AI use cases and presents 20 possible support use cases.
10.2.23 Read Time: < 1
The Deflection Gap serves as the best indicator of the effectiveness of your self-service initiatives.
9.14.23 Read Time: 2 Mins
6.10.23 Read Time: 2 Mins
LLMs and generative AI can change the way you deliver service. The key to success is finding the right use cases. Learn how.
6.1.23 Read Time: < 1
This study provides tangible evidence of the potential benefits for generative AI in support.
4.26.23 Read Time: < 1
Planning for and adopting the next generation of service technologies.
4.20.23 Read Time: 3 Mins
It’s time to move beyond the hype of advanced AI models like ChatGPT. This article introduces 4 practical steps to define future use cases for self-help and optimized digital customer …
4.10.23 Read Time: 2 Mins
LLMs with generative capabilities offer immense potential to change the way we present information, yet searchable knowledge bases are family and easier to maintain. This article compares the pros and …
4.8.23 Read Time: 3 Mins
The complexity involved with building and maintaining large language models may be beyond the reach of many companies today, but it does not mean that we can’t start thinking about …
