4.26.23 Read Time: < 1
Preparing For Next-Gen Service Technologies
Service teams are shifting their focus to the attainment of strategic outcomes.
4.20.23 Read Time: 3 Mins
ChatGPT is Cool – Now, Let’s Make a Plan to Put It to Work.
It’s time to move beyond the hype of advanced AI models like ChatGPT. This article introduces 4 practical steps to define future use cases for self-help and optimized digital customer …
4.10.23 Read Time: 2 Mins
Large Language Models vs Searchable Knowledge Bases: The Pros and Cons
LLMs with generative capabilities offer immense potential to change the way we present information, yet searchable knowledge bases are family and easier to maintain. This article compares the pros and …