1. Take the assessment
Spend less than 5 minutes answering 17 questions about your organization’s service strategy and capabilities.
2. See how you score
You will immediately see your service capability maturity scores.
3. Get your free report
Download your personalized PDF report to get a deeper look at your results and next steps for accelerating your success with services.
Why take the Service Success Self-Assessment?
This self-assessment provides you with a big picture perspective of the power and potential of your service organization. Use this as a starting point to identify your strengths and weaknesses and prioritize the initiatives that will deliver the outcomes you need.
The assessment is built on the ServiceXRG Framework™ for Service Success and will gauge your maturity in six essential service capabilities, indicate your potential to achieve service outcomes, and recommend actions to improve.
You will get immediate feedback to see where you stand compared with industry norms and learn your maturity scores for six core service capabilities essential to delivering service outcomes.
You will get a full, personalized report explaining your current maturity level and what it means, scores indicating your potential to achieve service outcomes, and recommended actions to improve service performance.