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Resource Library : All Resources

Access Resources to Elevate Your Services

The ServiceXRG Resource Library provides access to industry insights and research.

Note that some resources are available to ServiceXRG members only. Already a Member? Sign In. Not a Member? Request Trial Access.

Infographic

AI for Support: Use Cases, Risks and Quick Wins

Best Practices

AI for Support: Use Cases, Risks, and Quick Wins

Benchmarks & Metrics

Optimizing Support Efficiency

Infographic

Customer Engagement Use Cases for Support

Customer Studies

How Adoption and Success Impact Customer Relationships

Benchmarks & Metrics

NextGen Support Metrics for 2025 & Beyond

Best Practices | Member Only

Service Program Development and Modernization Framework

Best Practices

Success Marketing and Portfolio Management

Benchmarks & Metrics | Webinars

Webinar: Measuring Support Outcomes

Infographic

Monetizing and Productizing Support and Success

Best Practices

The Support Contribution Index

Best Practices

The Essential Guide to Self-Service Success

Best Practices

Service Success Maturity Guidelines

Infographic

Digitally Engage Your Customers

Best Practices

Service Portfolio Design Best Practices

Benchmarks & Metrics | Best Practices

The State of Service

Benchmarks & Metrics

CSAT to Customer Insights

Benchmarks & Metrics | Best Practices

State of Support

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