Resource Library - ServiceXRG

Access Resources to Elevate Your Services

The ServiceXRG Resource Library provides access to industry insights and research.

Note that some resources are available to ServiceXRG members only. Already a Member? Sign In. Not a Member? Request Trial Access.

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Outcome
Activity

Best Practices | Member Only

Self-Help and Digital Engagement

Member Only | Workshop

CX Workshop

Best Practices

How to Be Successful with Services

Member Only | Workshop

Subscription Practices and Metrics

Infographic

Where does your revenue come from?

Benchmarks | Member Only

Support Response and Resolution Benchmarks

Member Only | Playbook

Customer Success Management Playbook

Infographic

Digitally Engage Your Customers

Best Practices

Service Portfolio Design Best Practices

Best Practices

Success Marketing and Portfolio Management

Benchmarks

SUPPORT: The Essential Practices & Metrics Guide

Best Practices

Using Services to Retain & Grow Recurring Revenue

Infographic

Issues Management | Satisfiers & Dissatisfiers

Best Practices

The Transformation of the Service Organization

Metrics

Self-Service Deflection

Best Practices | Member Only

The State of Service 2022

Best Practices

Transition to Subscription

Best Practices

Ensuring a Successful Journey to Customer Success

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