Resource Library - ServiceXRG

Access Resources to Elevate Your Services

The ServiceXRG Resource Library provides access to industry insights and research.

Note that some resources are available to ServiceXRG members only. Already a Member? Sign In. Not a Member? Request Trial Access.

Search Resources
Outcome
Activity

Webinars

Measure What Matters: Driving Business Outcomes

Best Practices

The Essential Guide to Self-Service Success

Webinars

Self-Service Success: Hacks and Metrics to Rock Your DIY Game!

Infographic

Subscription Success = Mindset + Metrics + Programs

Infographic

The Customer Journey to Value

Best Practices | Event

The Road to Support Efficiency and Better Outcomes

Benchmarks & Metrics

Measuring Service Contribution

Best Practices | Member Only

Service Marketing and Portfolio Management

Best Practices

AI: An Opportunity to Reimagine Support

Assessments

Benchmark Your Service Capabilities

Assessments

Benchmark Your Self-Services

Webinars

Scaling Customer Service in the Era of ChatGPT

Benchmarks & Metrics | Best Practices

Closing the Deflection Gap

Member Only | Workshop

The Evolution of Self-Service – From Search to ChatGPT

Benchmarks & Metrics | Member Only

Support Funding Models

Best Practices

What it Means to be Successful with Services

Benchmarks & Metrics | Best Practices

State of Support 2023

Infographic

What is the primary expected outcome of your service organization?

"*" indicates required fields

Name*

First Last

Title*

Company Name*

Email*

CAPTCHA

By clicking the "Submit" button you accept and agree to be bound by the Terms of Use and Privacy Policy.

Name

This field is for validation purposes and should be left unchanged.