Blog : Team
6.3.22 Read Time: 2 Mins
The way you are organized could be inhibiting your ability to retain and grow recurring revenue. If your services team is too focused on attainment of transactional tasks it may …
5.2.22 Read Time: 2 Mins
To be fully successful with services you will need to be proficient in the right capabilities and have the maturity to execute. This article introduces the six characteristics of highly …
3.1.22 Read Time: < 1
Each year we begin by asking Service leaders about their top service challenges.
11.18.21 Read Time: 2 Mins
Change is inevitable in Services but often difficult, especially when it challenges current operational and organizational norms. When you can recognize the conditions that require change and can address the …
11.6.21 Read Time: < 1
ServiceXRG has identified the following types service organizational structures common within the technology industry. Which one best describes your current state? Individual service functions operate independently from one another. (support, …
10.18.21 Read Time: 2 Mins
The current organizational structure of your Services team and alignment with other customer-facing teams may be inhibiting your ability to deliver outcomes. Organizational alignment, increased cooperation, and shared goals are …
6.15.21 Read Time: 2 Mins
Effective customer engagement starts with Service and Sales coordination. Know these seven essential sales-to-service handoff practices to help your organization foster continued Customer Success and recurring revenue growth.
2.20.21 Read Time: 4 Mins
Today’s customer service leaders are under enormous pressure to deliver high quality service to more customers across a growing number of channels with budgets that are not matching the pace …
9.22.20 Read Time: 3 Mins
The industry is buzzing with talk of customer success, what does it mean for Services? Service organizations are in a unique position to drive customer success initiatives. Who better than …
8.8.20 Read Time: 5 Mins
How efficient and effective is your support organization? Do you measure how efficiently staff are handling core support activities? Do you meet or exceed industry performance benchmarks? The process of …
