Helping Technology Companies
Grow Recurring Revenue

Rely on ServiceXRG for expert guidance on:

  • Service Delivery Excellence
  • Service Program Development
  • Service Program Marketing & Sales
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About ServiceXRG

We believe that Support and Customer Success are fundamental to customer retention and recurring revenue growth.

Since 2004, ServiceXRG has guided the world’s leading technology companies in their strategic efforts to retain customers, grow recurring revenue, and achieve cost efficiencies through high-quality technical support and service excellence.

We accomplish this through a portfolio of in-depth research studies, published findings on significant service-related issues, and expert coaching services.

Fresh, authoritative, actionable insights for Support leaders

Exclusive Research Report:

Support Transformation: The Guide to Essential Practices and Metrics

Download the ServiceXRG Support Transformation 2021 research report

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Reports & Research

Get privileged access to our deep content library, covering topics including:

  • Support & Service Delivery Excellence
  • Service Portfolio Design
  • Service Sales & Marketing
  • Self-Help & Service Automation
  • Customer Retention
  • Service Revenue Growth
  • Customer Success
  • Pricing

3 Ways ServiceXRG Helps You Grow Recurring Revenue

Helping you
DEVELOP
your s
ervice programs

Helping you
SELL
your service programs

Helping you
SCALE & DELIVER
high-quality services

Maintain high levels of service excellence
and recurring revenue with

ServiceXRG Membership Services

Engage with ServiceXRG Membership Services for authoritative research, data, and guidance in defining and achieving your desired service and revenue outcomes over the long term.

Choose from 3 success plans that leverage proven combinations of our unique Research, Playbooks, Assessments, Workshops, and Coaching to keep you moving toward your goals.

Latest Blog Posts

Scale Support delivery by taking these proven actions.

Take These Proven Actions to Scale Support Delivery

The future success of Customer Support relies on the ability of Support to scale to meet growing demand and fulfill an expanded, success-focused mission. Learn about proven initiatives for scaling Support delivery capabilities.

Learn 5 ways to automate service delivery and scale support.

Five Ways to Automate Service Delivery

Automation plays an increasingly important role in support case deflection and management activities. Leverage these 5 service automation strategies to free up your skilled support staff for higher value activities:

The more you can help customers help themselves, the more you'll reduce support demand.

Nine Best Practices to Help Customers Help Themselves

Many new support cases can be avoided if customers are able to access the knowledge and expertise of Support. Leverage these 9 best practices to help customers help themselves with success.

Recurring Revenue Rate

Recurring Revenue Rate

The amount of recurring revenue a company receives may increase, stay the same, or decline for a given period. Recurring Revenue Rate indicates the percent change in the amount of recurring revenue at the end of a specified period compared to the recurring revenue at the beginning of the same period. Measuring recurring revenue rate is essential to help identify the factors that lead to revenue retention and attrition and provides an indicator of the overall state of customer relationship health.

Build customer proficiency with your products and you'll reduce the demand for Support.

Ten Strategies to Build Customer Proficiency

Higher levels of customer proficiency lead to faster product adoption and less need for support assistance. Leverage these 10 strategies will help customers develop essential product skills.

7 ways to prevent support cases.

Seven Strategies to Prevent Support Cases

Identifying and alleviating performance and usability issues can go a long way toward preventing demand for Support. Leverage these 7 strategies for issue prevention to help lessen Support demand:

Maximizing the Return on your Support Knowledge base

Maximizing the Return on Your Support Knowledge Base

The Support organization encompasses extensive experience and expertise about how to use and apply products. Access to this Support knowledge is the primary reason customers contact Support. This article explains how companies can maximize the return on the creation and distribution of Support knowledge.

Strategies for keeping in touch with customers.

Eight Strategies for Keeping in Touch with Customers

Healthy customer relationships require an ongoing dialogue through digital media, self-help, communities and direct interaction with Support and Customer Success team members. This article introduces eight customer interaction best practices to engage and retain your customers.

Beyond Self-Service Deflection

Beyond Self-Service Deflection

The use of Self-Service deflection as a basis to justify investments in Self-Service fosters an expectation that it is only capable of reducing costs. This article explains why Self-Service is vital to a successful service strategy and delivers benefits well-beyond cost reduction.

Stay current with customer outcomes as they change.

Stay Current with Customer Outcomes: Six Best Practices For Ongoing Assessments

To develop and sustain a lasting customer relationship you must have a clear understanding of their expectations and the ability to help them achieve their outcomes. This article introduces six assessment practices to stay current with customer outcomes.

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