Helping Technology Companies
Grow Recurring Revenue

Rely on ServiceXRG for expert guidance on:

  • Service Delivery Excellence
  • Service Program Development
  • Service Program Marketing & Sales
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About ServiceXRG

We believe that Support and Customer Success are fundamental to customer retention and recurring revenue growth.

Since 2004, ServiceXRG has guided the world’s leading technology companies in their strategic efforts to retain customers, grow recurring revenue, and achieve cost efficiencies through high-quality technical support and service excellence.

We accomplish this through a portfolio of in-depth research studies, published findings on significant service-related issues, and expert coaching services.

Fresh, authoritative, actionable insights for Support leaders

Exclusive Research Report:

Support Transformation: The Guide to Essential Practices and Metrics

Download the ServiceXRG Support Transformation 2021 research report

Subscribe to ServiceXRG
Reports & Research

Get privileged access to our deep content library, covering topics including:

  • Support & Service Delivery Excellence
  • Service Portfolio Design
  • Service Sales & Marketing
  • Self-Help & Service Automation
  • Customer Retention
  • Service Revenue Growth
  • Customer Success
  • Pricing

3 Ways ServiceXRG Helps You Grow Recurring Revenue

Helping you
DEVELOP
your s
ervice programs

Helping you
SELL
your service programs

Helping you
SCALE & DELIVER
high-quality services

Maintain high levels of service excellence
and recurring revenue with

ServiceXRG Membership Services

Engage with ServiceXRG Membership Services for authoritative research, data, and guidance in defining and achieving your desired service and revenue outcomes over the long term.

Choose from 3 success plans that leverage proven combinations of our unique Research, Playbooks, Assessments, Workshops, and Coaching to keep you moving toward your goals.

Latest Blog Posts

Six Critical Service Practices for Business Success

Corporate financial performance depends on Services to nurture, retain, and grow customer relationship value. Companies are taking steps to modernize services and shift them to proactive, success-focused growth engines

How To Successfully Change Your Service Organization and Culture

Change is inevitable in Services but often difficult, especially when it challenges current operational and organizational norms. When you can recognize the conditions that require change and can address the potential inhibitors you can prepare for a smooth transition to a new operating and organizational model.

Get ServiceXRG's take on the top tech service challenges of 2021.

Service Planning Drives Results

To be successful with Services, you must establish a Service plan. To be effective, the Service plan must clearly define the role of Services within your company, prioritize service initiatives necessary to attain prioritized results, and establish metrics to track service performance and outcomes.

From Tasks To Outcomes – Transforming The Service Organization

The current organizational structure of your Services team and alignment with other customer-facing teams may be inhibiting your ability to deliver outcomes. Organizational alignment, increased cooperation, and shared goals are key to customer retention and revenue expansion initiatives.

Customer success marketing must focus on lifetime customer value.

Customer Success Marketing and Portfolio Management

Technology service programs are evolving to offer new value and benefits such as use and adoption assistance and resources to help attain successful outcomes. As technology service programs change service marketing must evolve beyond selling the initial service engagement and focus on sustaining and growing relationship value.

Service and success leaders much look beyond NPS for true metrics of customer value.

The Right Metrics for Support and Success

This article introduces 8 essential metrics for Support and Customer Success.

Scale Support delivery by taking these proven actions.

Take These Proven Actions to Scale Support Delivery

The future success of Customer Support relies on the ability of Support to scale to meet growing demand and fulfill an expanded, success-focused mission. Learn about proven initiatives for scaling Support delivery capabilities.

Learn 5 ways to automate service delivery and scale support.

Five Ways to Automate Service Delivery

Automation plays an increasingly important role in support case deflection and management activities. Leverage these 5 service automation strategies to free up your skilled support staff for higher value activities:

The more you can help customers help themselves, the more you'll reduce support demand.

Nine Best Practices to Help Customers Help Themselves

Many new support cases can be avoided if customers are able to access the knowledge and expertise of Support. Leverage these 9 best practices to help customers help themselves with success.

Recurring Revenue Rate

Recurring Revenue Rate

The amount of recurring revenue a company receives may increase, stay the same, or decline for a given period. Recurring Revenue Rate indicates the percent change in the amount of recurring revenue at the end of a specified period compared to the recurring revenue at the beginning of the same period. Measuring recurring revenue rate is essential to help identify the factors that lead to revenue retention and attrition and provides an indicator of the overall state of customer relationship health.

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