About ServiceXRG
Service Excellence Research Group (ServiceXRG) helps companies retain customers, expand revenue, and achieve cost efficiencies through service excellence. Founded in 2004, we work with the world’s leading technology companies to transform and optimize service outcomes. We offer a portfolio of in-depth research and expert coaching services to help companies pursue Service Excellence and embrace Customer Success. Learn more about ServiceXRG.
The Pursuit of Service Excellence
Service Excellence is the achievement of the maximum possible benefit from service delivery as measured by the retention and growth of customer relationship value. Service excellence is achieved by coordinated service and customer success initiatives to engage, serve, and retain customers. Service Excellence Research Group provides companies with the research, insights, and expertise to define, measure and attain Service Excellence.
Customer Success – Are you Ready?
Customer Success has profound implications for the ways that companies engage, serve, and retain customers. No matter where you are in your Customer Success journey we can help. Click on the following links to learn more:
Customer Success Defined
Understand the differences between Customer Success and Support
Review the steps and milestones required to implement Customer Success
Assess your current success-focused capabilities and practices
Explore the Customer Success Operating Model
Customer Success – Are you Ready?
Customer Success has profound implications for the ways that companies engage, serve, and retain customers. No matter where you are in your Customer Success journey we can help. Click on the following links to learn more:
Customer Success Defined
Understand the differences between Customer Success and Support
Review the steps and milestones required to implement Customer Success
Assess your current success-focused capabilities and practices
Explore the Customer Success Operating Model
Retention – Your North Star Metric
If there is one service performance indicator to steer by it is RETENTION. You can have plenty of satisfied customers but still not grow, but you can’t grow unless you retain the customers you have. How well do you retain your customers? Click on the following links to learn more:
Net Recurring Revenue
Learn why customers don’t renew
Review the best practices for customer retention
Assess your current renewal capabilities and practices
Develop a plan to increase customer retention
Retention – Your North Star Metric
If there is one service performance indicator to steer by it is RETENTION. You can have plenty of satisfied customers but still not grow, but you can’t grow unless you retain the customers you have. How well do you retain your customers? Click on the following links to learn more:
Net Recurring Revenue
Learn why customers don’t renew
Review the best practices for customer retention
Assess your current renewal capabilities and practices
Develop a plan to increase customer retention
Customer Engagement - The key to long term profitable relationships
The way that you engage customers is as important as how you serve them. Far too often new customers are left in the dust. Closing a new account is great but making them successful is imperative. How do you treat your new customers? Click on the following links to learn more:
Review best practices to engage customers
Learn what it takes define and manage customer success
Assess your current customer engagement capabilities and practices
Implement a customer engagement plan (Onboard, Adopt, Success)
Customer Engagement
The way that you engage customers is as important as how you serve them. Far too often new customers are left in the dust. Closing a new account is great but making them successful is imperative. How do you treat your new customers? Click on the following links to learn more:
Learn what it takes define and manage customer success
Review best practices to engage customers
Assess your current customer engagement capabilities and practices
Implement a customer engagement plan (Onboard, Adopt, Success)
Service Delivery Excellence – The driver of satisfaction and source for customer insights
Each interaction is an opportunity to learn from customers and to strengthen your relationship with them. Delivering services can be costly, but when done correctly will yield significant positive returns. Have you achieved service delivery excellence? Click on the following links to learn more:
Review the best practices for service delivery
Request a custom assessment of your service delivery capabilities
Develop an Enhanced Service Delivery plan
Service Delivery Excellence
Each interaction is an opportunity to learn from customers and to strengthen your relationship with them. Delivering services can be costly, but when done correctly will yield significant positive returns. Have you achieved service delivery excellence? Click on the following links to learn more:
Review the best practices for service delivery
Request a custom assessment of your service delivery capabilities
Develop an Enhanced Service Delivery plan
ServiceXRG – Committed to Your Success
We apply a customer success approach to our services. We work with you to understand your needs and expected outcomes; we develop a customized success plan and offer insights and expertise through workshops and coaching to help you achieve your goals. Please review our offerings and capabilities:
- Service Success Plans customized to help you define and achieve your desired outcomes.
- Assessments to identify strengths and weakness of your current capabilities with recommendations to optimize and transform.
- Proven practices and methods to define end-to-end operational excellence.
- Playbooks to guide you to success.
- Coaching to apply our expertise to help you and your team to accelerate results and minimize risk.
Contact us and let’s discuss your plan for service success. Visit our complete list of services and membership programs.
Committed to Your Success
We apply a customer success approach to our services. We work with you to understand your needs and expected outcomes; we develop a customized success plan and offer insights and expertise through workshops and coaching to help you achieve your goals. Please review our offerings and capabilities:
- Service Success Plans customized to help you define and achieve your desired outcomes.
- Assessments to identify strengths and weakness of your current capabilities with recommendations to optimize and transform.
- Proven practices and methods to define end-to-end operational excellence.
- Playbooks to guide you to success.
- Coaching to apply our expertise to help you and your team to accelerate results and minimize risk.
Contact us and let’s discuss your plan for service success. Visit our complete list of services and membership programs.