Choose a self-assessment to compare your capabilities to industry practices. Receive immediate recommendations to transform and optimize. Need help with an assessment? Please contact us to learn about our Guided Assessments.

Customer Success HealthHow mature is your Customer Success initiative? Are you a market leader or just getting started? Evaluate your current Customer Success practices to learn your Customer Success Health Score.

Service Contract RenewalHow effective are your service contract renewal practices? Are you leaving money on the table? Do you know why customers cancel service contracts? Take this assessment to see where your renewal practices stand and learn how to maximize service renewal performance.

Customer Success Management How effectively do you engage new customers? Do have a formal onboarding process? Do you help customers plan for success with your products? Do you monitor customer health? Take this assessment to see where your practices stand and learn how to maximize customer success management.

Customer EngagementHow effectively do you engage new customers? Do have a formal onboarding process? Do you help customers adopt and succeed with your products?

Service Delivery Are your services efficient and effective? Evaluate how your service delivery capabilities compare to industry practices.

Customer Relationship Growth (Upsell) How well do you retain customers, grow relationship value and minimize churn? Compare your growth and retention practices to industry practices.

All Assessments Learn more about additional in-depth assessments.

Select from the following practices areas.

Customer SuccessThe Customer Success Operating Model is a framework that defines the processes and procedures necessary to engage, retain and grow customer relationships through service excellence. The model consists of the following Success functions: Customer Engagement, Service Delivery, Customer Retention, and Relationship Growth.

Customer EngagementValue Proposition Definition, Service Portfolio Development, Sales Enablement, Onboarding, Success Planning, Setting Expectations

Service DeliveryPrevent Issues, Manage Entitlement, Be Proactive, Enable Customers, Drive Adoption, Manage and Resolve Cases

Customer Retention and Growth Sustain Relationships, Measure Satisfaction, Achieve Success, Secure Renewal Grow Relationship Value, Understand Objections

ServiceXRG offers comprehensive plans to help you define and achieve tangible service outcomes quickly and cost effectively. Choose from one of the outcomes below or let us customize an outcome accelerator for you.

Engage New CustomersDefine and execute effective customer engagement processes to maximize adoption and success rates and establish a foundation for long term relationships.

Optimize Customer Success ManagementImplement and optimize effective Customer Success Management practices. Maximize product adoption and success to sustain recurring revenue streams.

Enhance Service DeliveryImplement delivery strategies that maximize efficiency and effectiveness and yield high levels of customer satisfaction. Build delivery capabilities to sustain customer relationships and meet business financial performance goals.

Increase Service Renewal RatesMaximize service renewal rates and sustain recurring revenue streams for service contracts. Mitigate reasons for contract cancelation and develop opportunities to expand relationship value.

Increase Customer RetentionMaximize customer retention by reducing factors that create churn and lead to cancellations.

Grow Relationship ValueBuild upon successful customer relationships to expand and grow relationship value.

Increase Customer SatisfactionIncrease customer satisfaction and NPS through the identification of the top issues that cause dissatisfaction and the prioritization of corrective actions.

More OutcomesClick for additional Outcomes and remember that we will be happy to work with you to customize an Outcome Accelerator Plan to meet your specific needs.