Preparing For Next-Gen Service Technologies

By Melissa Sweeny

There’s been a lot of interest in ChatGPT and Generative AI for Support and Customer Success.

Wondering how it fits into your Service plan?

To help answer your questions about these emerging technologies we’ve developed the following resources:

We’re here to review and discuss how to plan for and adopt this next generation of service technologies.

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How to Be Successful with Services

Delivering services leads to greater alignment between products sold and the value customers derive from using them, while subsequently decreasing the likelihood of customer churn and loss of recurring revenue.

This guide introduces the key factors for maximizing success with services including:
  • What it means to be successful with services.
  • How service contributes to business outcomes.
  • Metrics required to measure service performance.
  • Required responsibilities, organization, and collaboration.
  • Core service capabilities and maturity levels.
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Where do your services stand?

Our Service Success Self-Assessment provides you with a big picture perspective of the power and potential of your Service organization. Start here to see if you have what it takes to achieve the outcomes you seek.

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