AI Platform Selection – Chicken vs Egg

By Tom Sweeny

AI is exciting and the slate of new and updated tools hitting the market is impressive.  But what comes first, selecting an AI platform, or developing uses cases.

If you have an AI platform, chances are you will find use cases it can support.

If you are searching for an AI platform – start by thinking about all the things you want to do – then find the right match.

Developing uses cases helps you find the right AI vendor capable of meeting your needs.

Need guidance on developing AI uses cases, check out AI for Support: Use Cases, Risks and Quick Wins.

The Essential Guide to Self-Service Success

To respond to rising demand and cost efficiency pressures, Support teams look to self-service initiatives as the cornerstone of their ability to scale support.

Self-Service is widely used but often comes up short in fully resolving customer issues causing a Deflection Gap.

To maximize the benefits of self-service and to help scale support delivery, companies must take active steps to close the Deflection Gap.

This report outlines the steps to define, measure and optimize self-service effectiveness.

Download Now

Take 5 minutes to see where your self-services stand.

This self-assessment empowers you to gain insight into your service organization’s ability to scale service delivery with self-help and digital engagement. Use this self-assessment tool to identify areas for improvement and discover opportunities to optimize the initiatives that will achieve better results.

Take the Assessment