Access Resources to Elevate Your Services

The ServiceXRG Resource Library provides access to industry insights and research.

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Member Only | Workshop

Subscription Practices and Metrics

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Where does your revenue come from?

Benchmarks & Metrics | Member Only

Support Response and Resolution Benchmarks

Best Practices | Member Only

Customer Success Management Playbook

Best Practices

About ServiceXRG

Benchmarks & Metrics

SUPPORT: The Essential Practices & Metrics Guide

Best Practices

Using Services to Retain & Grow Recurring Revenue

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Issues Management | Satisfiers & Dissatisfiers

Benchmarks & Metrics

Self-Service Deflection

Best Practices

Ensuring a Successful Journey to Customer Success

Best Practices

Four Imperatives for Scaling Support

Benchmarks & Metrics

SLAs and Their Critical Role in Service Success

Best Practices

Net Recurring Revenue

Best Practices

Case Management Best Practices

Benchmarks & Metrics | Member Only

Case Management and Resolution Metrics

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Metrics to Measure Self-Help and Digital Engagement

Benchmarks & Metrics

Measuring the Return on Knowledge Management

Best Practices

Service Renewal Best Practices Playbook