Resource Library - Page 4 of 5

Access Resources to Elevate Your Services

The ServiceXRG Resource Library provides access to industry insights and research.

Note that some resources are available to ServiceXRG members only. Already a Member? Sign In. Not a Member? Request Trial Access.

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Outcome
Activity

Best Practices

Using Services to Retain & Grow Recurring Revenue

Infographic

Issues Management | Satisfiers & Dissatisfiers

Benchmarks & Metrics

Self-Service Deflection

Best Practices

Ensuring a Successful Journey to Customer Success

Best Practices

Four Imperatives for Scaling Support

Benchmarks & Metrics

SLAs and Their Critical Role in Service Success

Best Practices

Net Recurring Revenue

Best Practices

Case Management Best Practices

Benchmarks & Metrics | Member Only

Case Management and Resolution Metrics

Infographic

Metrics to Measure Self-Help and Digital Engagement

Benchmarks & Metrics

Measuring the Return on Knowledge Management

Best Practices

Service Renewal Best Practices Playbook

Best Practices | Member Only

How to Position the Benefits of Subscription

Infographic

Tech-Touch to High-Touch

Infographic

You Can’t Retain without Engagement

Benchmarks & Metrics

Chatbots Use & Performance Metrics

Member Only | Workshop

Knowledge Management Workshop

Best Practices

SAP Center of Expertise

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