Milestones For a Successful Journey to Customer Success
Many companies are embarking on a journey to embrace or expand Customer Success practices. Some companies are just getting started while others are well on their way. The result is a new level of awareness and commitment to helping customers derive benefits from technology.
In this whitepaper, we will:
- Define the scope and intent of Customer Success
- Introduce and explain in detail five key milestones for the successful journey to Customer Success
- Define Customer Success practices and metrics
- Establish a framework to build on Customer Success to retain and expand customer relationship value
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