Resource Library - Page 2 of 3

Access Resources to Elevate Your Services

The ServiceXRG Resource Library provides access to industry insights and research.

Note that some resources are available to ServiceXRG members only. Already a Member? Sign In. Not a Member? Request Trial Access.

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Outcome
Activity

Infographic

Issues Management | Satisfiers & Dissatisfiers

Best Practices

The Transformation of the Service Organization

Metrics

Self-Service Deflection

Best Practices | Member Only

The State of Service 2022

Best Practices

Transition to Subscription

Best Practices

Ensuring a Successful Journey to Customer Success

Best Practices

Four Imperatives for Scaling Support

Metrics

SLAs and Their Critical Role in Service Success

Best Practices

Net Recurring Revenue

Best Practices

Case Management Best Practices

Benchmarks | Member Only

Case Management and Resolution Metrics

Infographic

Metrics to Measure Self-Help and Digital Engagement

Metrics

Measuring the Return on Knowledge Management

Playbook

Service Renewal Best Practices Playbook

Best Practices | Member Only

How to Position the Benefits of Subscription

Infographic

Tech-Touch to High-Touch

Infographic

You Can’t Retain without Engagement

Metrics

Chatbots Use & Performance Metrics

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