Scaling Support Requires A Multifaceted Approach
The future success of Customer Support relies on the ability of Support to scale to meet growing demand and fulfil an expanded, proactive success-focused mission.
Support must scale. The influence of success principles and the shift to personal and proactive support is inescapable. The growth in support demand and increasing emphasis on proactively engaging more customers may be alarming to companies that are already struggling to keep pace with current demand.
In this whitepaper, we will:
- Present the State of Support Issue Prevention and Self-Help
- Introduce Four Imperatives for Scaling Support
- Outline Key Metrics and Measures
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