Access Resources to Elevate Your Services

We offer a wide selection of free resources to support technology leaders in achieving service and business success. In addition to our free library, we also offer a deeper, customizable library of resources through our membership services.

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A Strategic Framework: Four Types of CX

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AI for Support: Use Cases, Risks and Quick Wins

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Customer Engagement Use Cases for Support

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Monetizing and Productizing Support and Success

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Digitally Engage Your Customers

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Subscription Success = Mindset + Metrics + Programs

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The Customer Journey to Value

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What is the primary expected outcome of your service organization?

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Adoption Lowers Churn

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Customer Support vs. Customer Success

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Service Sales Performance

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Characteristics of World-Class Service Portfolios

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Where does your revenue come from?

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Issues Management | Satisfiers & Dissatisfiers

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Metrics to Measure Self-Help and Digital Engagement

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Tech-Touch to High-Touch

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You Can’t Retain without Engagement