Resource Library - Page 3 of 4

Access Resources to Elevate Your Services

The ServiceXRG Resource Library provides access to industry insights and research.

Note that some resources are available to ServiceXRG members only. Already a Member? Sign In. Not a Member? Request Trial Access.

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Outcome
Activity

Infographic

Characteristics of World-Class Service Portfolios

Member Only | Workshop

Subscription Practices and Metrics

Infographic

Where does your revenue come from?

Benchmarks & Metrics | Member Only

Support Response and Resolution Benchmarks

Best Practices | Member Only

Customer Success Management Playbook

Infographic

Digitally Engage Your Customers

Best Practices

Service Portfolio Design Best Practices

Best Practices

About ServiceXRG

Best Practices

Success Marketing and Portfolio Management

Benchmarks & Metrics

SUPPORT: The Essential Practices & Metrics Guide

Best Practices

Using Services to Retain & Grow Recurring Revenue

Infographic

Issues Management | Satisfiers & Dissatisfiers

Benchmarks & Metrics

Self-Service Deflection

Best Practices

Ensuring a Successful Journey to Customer Success

Best Practices

Four Imperatives for Scaling Support

Benchmarks & Metrics

SLAs and Their Critical Role in Service Success

Best Practices

Net Recurring Revenue

Best Practices

Case Management Best Practices

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