Access Resources to Elevate Your Services

The ServiceXRG Resource Library provides access to industry insights and research.

Note that some resources are available to ServiceXRG members only. Already a Member? Sign In. Not a Member? Request Trial Access.

Assessments

Benchmark Your Self-Services

Webinars

Scaling Customer Service in the Era of ChatGPT

Member Only | Workshop

The Evolution of Self-Service – From Search to ChatGPT

Benchmarks & Metrics | Member Only

Support Funding Models

Best Practices

What it Means to be Successful with Services

Infographic

What is the primary expected outcome of your service organization?

Customer Studies | Member Only

Software Adoption Service Offerings and Effectiveness

Infographic

Adoption Lowers Churn

Infographic

Customer Support vs. Customer Success

Customer Studies | Member Only

Software Product Purchase and Services Attach

Benchmarks & Metrics | Best Practices | Member Only

Proactive Services – Don’t Wait for Customers to Ask for Help

Benchmarks & Metrics | Member Only

Service Growth Metrics

Webinars

Working Smarter To Increase Customer Support Efficiency

Best Practices | Member Only

How to Develop World-Class Service Portfolios

Infographic

Service Sales Performance

Best Practices | Member Only

Self-Help and Digital Engagement

Member Only | Workshop

CX Workshop

Infographic

Characteristics of World-Class Service Portfolios