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Blog : Top Support and Customer Success Challenges

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Top Support and Customer Success Challenges

By Tom Sweeny March 1, 2022

Each year we begin by asking Service leaders about their top service challenges.

Top Challenges for 2022

It’s no surprise that staffing is a top-of-mind issue for many service leaders.  Establishing the right metrics to measure service performance and impact is also a top-of-mind issue.  Rounding out the top three challenges is reducing customer churn.

Overcome your challenges to be successful with services!

Let us help you get a handle on your priorities and most pressing challenges. We identify inhibitors and gaps to your success and introduce ways to overcome barriers.

NextGen Support Metrics for 2026 & Beyond

Support leaders need more than operational metrics—they need measures that reflect strategy, scale, and impact.

Introducing a next-generation approach to measuring support as a strategic business function. It defines seven critical focus areas that provide a holistic view of support performance and contribution, connecting activity to customer outcomes and business results.

Download the report to adopt metrics built to prove support’s strategic value.

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Build Strategic Support Capabilities That Drive Business Outcomes

The ServiceXRG Framework for Strategic Support defines the core capabilities leading organizations use to scale efficiently, prevent issues, and prove support’s measurable contribution to customer and business success.

Strategic Support Framework
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