Lifetime Value Archives

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6.22.21 Read Time: 2 Mins

Eight Essential Customer Onboarding Practices

Successful onboarding is essential to get customers set up to use and adopt their new product and prepared to achieve their desired outcomes. This article introduces eight onboarding practices necessary …

6.15.21 Read Time: 2 Mins

Seven Engagement Practices for a Successful Sales-to-Service Handoff

Effective customer engagement starts with Service and Sales coordination. Know these seven essential sales-to-service handoff practices to help your organization foster continued Customer Success and recurring revenue growth.

5.27.21 Read Time: 5 Mins

Three Critical Metrics to Retain and Grow Customer Relationship Value

You have a lot of customer data, but does it tell you everything you need to know about how to engage and sustain long term profitable relationships? ServiceXRG CEO Tom …

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