Six Critical Service Practices for Business Success

Corporate financial performance depends on Services to nurture, retain, and grow customer relationship value. Companies are taking steps to modernize services and shift them to proactive, success-focused growth engines

Being successful with Services is a company-wide strategic imperative.

Corporate financial performance depends on Services to nurture, retain, and grow customer relationship value. Companies are taking steps to modernize services and shift them to proactive, success-focused growth engines

It makes good business sense – consider the following:

• For many technology companies over 60% of revenue comes from existing customers.
• More than half of new revenue is (or soon will be) recurring from subscriptions.

Six Critical Service Success Practices

1. Have a Plan

Establish a service plan to enable and lead a customer-centric corporate strategy. Learn more.

2. Offer Value

Create high-value services that will drive customer outcomes. Learn more.

3. Create the Right Team

Build a Services team with the right people, in the right roles, doing the right things. Learn More.

4. Deliver Efficiently

Implement self-help and automation so you can focus on the most strategic customer issues. Learn More.

5. Measure the Right Things

Modernize Service metrics to clearly correlate service performance to tangible outcomes. Learn more.

6. Improve Performance

Harness customer insights to improve performance across the entire company.

The future for Services is bright and will continue to take center stage as companies recognize and respond to the necessity to create customer-first strategies built around effective engagement and retention activities.