Skip to main content
ServiceXRG
  • Your Challenges
    • Overview
    • Self-Assessment
  • Our Solution
    • Overview
    • Achieving Service Success
    • Our Process
    • Service Success Framework
    • Membership
  • Why ServiceXRG
    • Overview
    • Capabilities
    • Clients
    • Team
  • Resources
    • Resource Library
    • Blog
  • Member Login
ServiceXRG
  • Member Login
  • Self-Assessment
  • Let’s Talk
  • Your Challenges
    • Overview
    • Self-Assessment
  • Our Solution
    • Overview
    • Achieving Service Success
    • Our Process
    • Service Success Framework
    • Membership
  • Why ServiceXRG
    • Overview
    • Capabilities
    • Clients
    • Team
  • Resources
    • Resource Library
    • Blog

Resource Library : Support Response and Resolution Benchmarks

Support Response and Resolution Benchmarks

To maximize customers’ Support Experiences you must completely resolve their issue within their expected timeframe.

This research report provides in-depth insights about support case resolution benchmarks and performance. The report provides definitions, industry performance levels and customer expectations with an analysis to illustrate how response and resolution affects the Support Experience.

This report offers the following insights:
  • Definition of Key Support Response and Resolution Metrics.
  • Insights on how each metric varies by Phone, Chat, e-Mail and Web Case submission.
  • Time to Acknowledge Benchmarks.
  • Response Benchmarks.
  • Resolution Benchmarks.
  • Customer Expectations for Response and Resolution Timeframes.
  • Analysis of how Response and Resolution affect the Support Experience.

This resource is for ServiceXRG Members Only.

Already a Member? Login

Not a Member? Request Trial Access

  • All Resources
  • Assessments
  • Benchmarks & Metrics
  • Best Practices
  • Workshop
  • Member Only
  • Infographic
  • Customer Studies
  • Webinars

Subscribe for even more resources and the latest in your inbox.

"*" indicates required fields

Name*

By clicking the "Submit" button you accept and agree to be bound by the Terms of Use and Privacy Policy.

This field is for validation purposes and should be left unchanged.

ServiceXRG

© Service Excellence Research Group, LLC 2023. All Rights Reserved.

Website by Imagebox

Contact Info
  • Email: info@servicexrg.com
  • Phone: 800-475-0089
Quick Links
  • Your Challenges
    • Overview
    • Self-Assessment (Old)
  • Our Solution
    • Overview
    • Achieving Service Success
    • Our Process
    • Service Success Framework
    • Membership
  • Why ServiceXRG
    • Overview
    • Capabilities
    • Clients
    • Team
  • Resources
  • Let’s Talk
Social Media
  • LinkedIn
  • Newsletter
  • Twitter