Working Together to Deliver Customer Value and Drive Growth
The State of Service 2023 provides a concise, research-based review of the state of technology services and highlights important trends and the actions companies are taking to respond. This research offers a high-level strategic perspective on the role of Services with practical recommendations.
The ability to generate revenue depends on a company’s ability to maintain relationships with customers and create opportunities to expand the value of these relationships. Service enables sustainable growth by helping customer realize value resulting in higher customers retention and developing revenue expansion opportunities.
Topics Covered:
- The State of Technology Services
- Measuring and Maximizing Revenue with Services
- Driving the Customer Journey to Value Realization
- Post Sales Cross Functional Collaboration
- Scaling Service Delivery
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