Software Adoption Service Offerings and Effectiveness

This guide reviews customer use and perceptions about the effectiveness of adoption services offered by software companies. This guide is Part 2 of a series on customer preferences and behaviors.

This guide presents software professional’s perspectives on the following:

• Current stage of software adoption.
• The need for adoption services from software vendor.
• Use and effectiveness of success services offered by the software vendor.
• Additional services customers need to successfully adoption software.
• The impact of adoption services on reducing potential churn.