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Resource Library : Software Adoption Service Offerings and Effectiveness

Software Adoption Service Offerings and Effectiveness

This guide reviews customer use and perceptions about the effectiveness of adoption services offered by software companies. This guide is Part 2 of a series on customer preferences and behaviors.

This guide presents software professional’s perspectives on the following:
  • Current stage of software adoption.
  • The need for adoption services from software vendor.
  • Use and effectiveness of success services offered by the software vendor.
  • Additional services customers need to successfully adoption software.
  • The impact of adoption services on reducing potential churn.

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