This guide reviews customer use and perceptions about the effectiveness of adoption services offered by software companies. This guide is Part 2 of a series on customer preferences and behaviors.
This guide presents software professional’s perspectives on the following:
- Current stage of software adoption.
- The need for adoption services from software vendor.
- Use and effectiveness of success services offered by the software vendor.
- Additional services customers need to successfully adoption software.
- The impact of adoption services on reducing potential churn.