The industry-wide transition to subscription demands a new approach to service portfolio design. The result is a shift from service portfolios designed for post-sales issue resolution to an expanded role encompassing services to help customers apply and succeed with products.
In this best practices analysis we will:
- Review how subscription and other market trend are shaping portfolio design.
- Introduce best practices for developing modern service portfolios.
- Identify key elements of a new service value portfolio.
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