Self-Service Success: Hacks and Metrics to Rock Your DIY Game!

Tom Sweeny of ServiceXRG and Evan Stewart discuss the state of self-service and strategies to optimize self-help initiatives.

Watch the replay of this hour long webinar as they discuss the following topics:

Learn how to track customer satisfaction levels, reduce support ticket volume, and improve average handling time with self-service metrics.
Discover strategies to overcome barriers, gather customer feedback, and leverage AI and automation for efficient self-service interactions.
Uncover the key factors influencing customer adoption, assess the impact on customer satisfaction and loyalty, and tackle challenges in achieving widespread self-service adoption.

This webinar was hosted by Support Driven. The community dedicated to Customer Support as a career.

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