Tom Sweeny of ServiceXRG, Neal Travis, and Jacob Lee discuss the metrics that drive customer support and business outcomes.
Watch the replay of this hour long webinar as they discuss the following topics:
- Business & Strategy Metrics: Dive into the essential KPIs for future success, aligning strategic objectives with metrics, and the pivotal role of financial metrics in shaping your company’s course.
- Tech & Innovation Metrics: Embark on a journey through the metrics that fuel innovation and competitiveness, measuring the effectiveness of your R&D investments, and assessing the impact of cutting-edge technologies.
Speakers:
- Tom Sweeny, CEO & Founder of ServiceXRG
- Neal Travis, Support Driven Member and Creator/Host of Growth Support
- Jacob Lee, Manager Support Engineering at CrowdStrike
This webinar was hosted by Support Driven. The community dedicated to Customer Support as a career.
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