Successfully delivering services leads to greater alignment between products sold and the value customers derive from using them, while subsequently decreasing the likelihood of customer churn and loss of recurring revenue.
To be successful with services requires more than the implementation of Customer Success practices, speedy cost-effective Customer Support, or the delivery of exceptional Customer Experiences – although these things are important. This best practice guide introduces critical practices necessary to get the most from your services. Topics covered include:
- The Role of Service
- How Service Drives Business Outcomes
- How to be Successful with Services
- understand your Service Success Maturity
- Elevate Your Maturity to Execute
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