To measure and improve customer satisfaction you must have a clear understanding of what satisfaction is.
Discover effective strategies to define, measure, and improve customer satisfaction and gain customer insights.
In this Playbook, ServiceXRG offers a definition for customer satisfaction and introduces the factors that can influence how customers express their level of satisfaction with your products and services.
- Customer Satisfaction Defined
- Types of Measurement
- Best Practices
- Taking Corrective Action
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