Market leading service portfolios are well structured to offer differentiated service rights, entitlements, and resources to deliver maximum customer benefit. Three fundamental characteristics of world-class service portfolios include:
World-class portfolios provide the offerings and entitlements customers need and will use to be successful with your product.
World-class portfolios are structured to provide flexible access to skills, tools, and resources using tiers, add-ons, and integration of services. from across all service departments and silos.
World-class portfolios provide access to expertise and resources not available elsewhere. Each offering, tier, or add-on provides tangible benefits for the price paid.