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Resource Library : Characteristics of World-Class Service Portfolios

Characteristics of World-Class Service Portfolios

Market leading service portfolios are well structured to offer differentiated service rights, entitlements, and resources to deliver maximum customer benefit.  Three fundamental characteristics of world-class service portfolios include:

Impactful

World-class portfolios provide the offerings and entitlements customers need and will use to be successful with your product.

Flexible

World-class portfolios are structured to provide flexible access to skills, tools, and resources using tiers, add-ons, and integration of services. from across all service departments and silos.

Value

World-class portfolios provide access to expertise and resources not available elsewhere.  Each offering, tier, or add-on provides tangible benefits for the price paid.

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