AI: An Opportunity to Reimagine Support

This presentation provides an introduction to AI and offers an approach to evaluate use cases for applying AI in Support.

AI is not a silver bullet – it will not solve all the challenges Support cases but is an immensely powerful tool when applied correctly.
The Presentation covers the following:

What is AI.
How AI change Support.
The role of AI.
AI use cases.
AI Impacts.

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