{"id":253899,"date":"2023-06-10T13:48:57","date_gmt":"2023-06-10T17:48:57","guid":{"rendered":"https:\/\/www.servicexrg.com\/?p=253899"},"modified":"2023-10-24T18:12:02","modified_gmt":"2023-10-24T22:12:02","slug":"chatgpt-what-is-it-and-why-should-i-care","status":"publish","type":"post","link":"https:\/\/www.servicexrg.com\/blog\/chatgpt-what-is-it-and-why-should-i-care\/","title":{"rendered":"ChatGPT \u2013 What is it and why should I care?"},"content":{"rendered":"<p class=\"p-lead\">You should care about ChatGPT because it will have profound implications for the way we deliver services.<\/p>\n<p>ChatGPT is an example of a Large Language Model (LLM) with generative capabilities.\u00a0 This means that you can ask it a question and it will generate a customized answer.<\/p>\n<ul>\n<li>To learn more, check out <a href=\"https:\/\/www.servicexrg.com\/blog\/chatgpt-impressions-and-implications\/\">ChatGPT: Impressions and Implications for Technical Support and Customer Success<\/a> where we introduce ChatGPT and offer thoughts about how Service teams can use it.<\/li>\n<li>To dive deeper, participate in our <a href=\"https:\/\/www.servicexrg.com\/resources\/the-evolution-of-self-service-from-search-to-chatgpt\/\">Workshop: The Evolution of Self-Service \u2013 From Search to ChatGPT<\/a>.\u00a0 We\u2019ll take you and your team on the journey from search to ChatGPT to help you understand how to share knowledge, automate services, and build effective self-help services.<\/li>\n<li>To gain a good overview, watch our on-demand webinar done with our friends at Coveo: <a href=\"https:\/\/www.servicexrg.com\/resources\/on-demand-webinar-scaling-customer-service-in-the-era-of-chatgpt\/\">Scaling Customer Service in the Era of ChatGPT<\/a>.<\/li>\n<\/ul>\n<h4><strong>What problems can it solve?<\/strong><\/h4>\n<p>LLMs and generative AI can change the way you deliver service.\u00a0 The key to success is finding the right use cases. \u00a0Here are our suggestions to solve pressing service challenges.<\/p>\n<ul>\n<li>Let\u2019s start with <a href=\"https:\/\/www.servicexrg.com\/blog\/generative-ai-applications-for-customer-support\/\">Generative AI Applications for Customer Support<\/a>.<\/li>\n<li>To improve self-help applications, consider <a href=\"https:\/\/www.servicexrg.com\/blog\/llm-vs-kb\/\">The Pros and Cons of Large Language Models vs Searchable Knowledge Bases<\/a>.<\/li>\n<li>When self-service does not perform as well as you want, we call this a \u201cdeflection gap.\u201d\u00a0 Learn why next generation tools hold tremendous promise for <a href=\"https:\/\/www.servicexrg.com\/resources\/closing-the-deflection-gap\/\">Closing the Deflection Gap<\/a>.<\/li>\n<li>To be effective with self-service you need a good way to measure performance and impact.\u00a0 Check out <a href=\"https:\/\/www.servicexrg.com\/blog\/measure-service-deflection\/\">How to Define and Measure Self-Service Deflection Rates<\/a>.<\/li>\n<\/ul>\n<h4><strong>When can I use this Next-Gen technology?<\/strong><\/h4>\n<p>ChatGPT is very cool, but not a silver bullet that can be dropped into your enterprise technology stack overnight.\u00a0 You can start planning now, but don\u2019t expect to be delivering ChatGPT-like experiences to your customers anytime soon.<\/p>\n<ul>\n<li>Start by reading our suggested approach: <a href=\"https:\/\/www.servicexrg.com\/blog\/make-a-plan-for-chatgpt\/\">ChatGPT is Cool \u2013 Now, Let\u2019s Make a Plan to Put It to Work.<\/a><\/li>\n<li>Powerful new technologies require new skills to design and implement new service systems.\u00a0 Be prepared to invest in the skills and resources required for the future.\u00a0 Consider <a href=\"https:\/\/www.servicexrg.com\/blog\/build-and-train-a-large-language-model\/\">The Effort Required to Build and Train a Large Language Model<\/a>.<\/li>\n<\/ul>\n<h4><strong>Where do I start?<\/strong><\/h4>\n<p>One of the most compelling use cases for ChatGPT-like technologies is enhanced self-service and expanded digital customer engagement for Support and Customer Success activities.<\/p>\n<p><strong>Step 1:<\/strong> Find out where your self-services stand.<\/p>\n<p>Use our Self-Service benchmarking and assessment tool to see how your current capabilities compare to industry best practices. It takes about 5 minutes.<\/p>\n<p><a href=\"https:\/\/s.pointerpro.com\/self-service\">Click Here to BEGIN YOUR ASSESSMENT<\/a><\/p>\n<p><strong>Step 2:<\/strong> Review your current capabilities to identify strengths and discover opportunities for improvement.<\/p>\n<p><strong>Step 3:<\/strong> Make a plan that focuses on the initiatives that will achieve results.<\/p>\n<h4><strong>What if I need help?<\/strong><\/h4>\n<p>We offer tools and resources to help you and your team get started, but you don\u2019t need to take this journey alone.<\/p>\n<p>We\u2019re here to help you every step of the way. Through <a href=\"https:\/\/www.servicexrg.com\/our-solution\/our-process\/\">our process<\/a> we\u2019ll guide you on your journey to more efficient and effective service delivery.<\/p>\n<p><a href=\"mailto:tsweeny@servicexrg.com?subject=ChatGPT%20question\">Drop us a note<\/a> to learn more.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>LLMs and generative AI can change the way you deliver service.\u00a0 The key to success is finding the right use cases. Learn how.<\/p>\n","protected":false},"author":3,"featured_media":253668,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":"","_wp_rev_ctl_limit":""},"categories":[30,50,14],"tags":[303,90,294],"acf":[],"_links":{"self":[{"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/posts\/253899"}],"collection":[{"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/comments?post=253899"}],"version-history":[{"count":7,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/posts\/253899\/revisions"}],"predecessor-version":[{"id":254033,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/posts\/253899\/revisions\/254033"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/media\/253668"}],"wp:attachment":[{"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/media?parent=253899"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/categories?post=253899"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/tags?post=253899"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}