{"id":252708,"date":"2021-11-06T15:47:00","date_gmt":"2021-11-06T19:47:00","guid":{"rendered":"https:\/\/www.servicexrg.com\/?p=252708"},"modified":"2022-07-07T14:53:58","modified_gmt":"2022-07-07T18:53:58","slug":"is-your-service-team-optimized","status":"publish","type":"post","link":"https:\/\/www.servicexrg.com\/blog\/is-your-service-team-optimized\/","title":{"rendered":"Is Your Service Team Optimized?"},"content":{"rendered":"<p class=\"p-lead\">ServiceXRG has identified the following types service organizational structures common within the technology industry. Which one best describes your current state?<\/p>\n<h1>Siloed<\/h1>\n<ul>\n<li>Individual service functions operate independently from one another. (support, education, professional services).<\/li>\n<li>Distinct service silos may report into different parts of the business.<\/li>\n<li>Little to no formal coordination across customer accounts.<\/li>\n<li>Service activities may be also performed outside of service departments (e.g. Sales engineers).<\/li>\n<li>Service success metrics are not shared across service departments (silos).<\/li>\n<\/ul>\n<h1>Unified<\/h1>\n<ul>\n<li>Individual service functions operate separately from one another. (Support, Customer Success, Education, Professional Services) but are organized within a common service department.<\/li>\n<li>Increased cooperation and coordination between service functions.<\/li>\n<li>Emergence of resource pooling and unified service offerings.<\/li>\n<li>Service success metrics are coordinated within a common service department.<\/li>\n<\/ul>\n<h1>Integrated<\/h1>\n<ul>\n<li>Fully integrated service capability organized within a common service department.<\/li>\n<li>Siloed organizational structures are replaced with resource pools from which skills may be drawn to deliver services.<\/li>\n<li>Service offerings transcend traditional service disciplines and offer customer-focused enablement.<\/li>\n<li>Common goals and measures of success shared across all services roles and functions.<\/li>\n<\/ul>\n<h1>Recommendations<\/h1>\n<ul>\n<li>Select an organizational structure that can deliver an efficient and effective customer experience across the entire product ownership lifecycle.<\/li>\n<li>Create a bench of technical resources that can be deployed to both pre- and post-sales activities.<\/li>\n<li>Coordinate account management across all service and sales functions.<\/li>\n<li>Established shared goals and objectives that transcend all service and sales teams.<\/li>\n<li>Make certain that everyone is incented to retain and expand customer relationship value.<\/li>\n<li>Create training and career advancement opportunities that span service and sales functions.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>ServiceXRG has identified the following types service organizational structures common within the technology industry. Which one best describes your current state? Individual service functions operate independently from one another. (support, &hellip;<\/p>\n","protected":false},"author":4,"featured_media":251537,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":"","_wp_rev_ctl_limit":""},"categories":[29,30],"tags":[],"acf":[],"_links":{"self":[{"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/posts\/252708"}],"collection":[{"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/comments?post=252708"}],"version-history":[{"count":3,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/posts\/252708\/revisions"}],"predecessor-version":[{"id":253235,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/posts\/252708\/revisions\/253235"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/media\/251537"}],"wp:attachment":[{"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/media?parent=252708"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/categories?post=252708"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/tags?post=252708"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}