{"id":251769,"date":"2020-07-01T00:00:00","date_gmt":"2020-07-01T04:00:00","guid":{"rendered":"https:\/\/www.servicexrg.com\/blog\/fcr-inhibitors\/"},"modified":"2022-05-16T15:16:56","modified_gmt":"2022-05-16T19:16:56","slug":"fcr-inhibitors","status":"publish","type":"post","link":"https:\/\/www.servicexrg.com\/blog\/fcr-inhibitors\/","title":{"rendered":"Why Can\u2019t You Close More Cases at First Contact?"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"<p>What percent of cases can your Support team close at first contact? The industry average rate across all customer segments and product types is 53.7%. Some support groups close cases &hellip;<\/p>\n","protected":false},"author":4,"featured_media":251668,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":"","_wp_rev_ctl_limit":""},"categories":[27,46],"tags":[89,79,37,129,91,121,33,81,123,124],"acf":[],"_links":{"self":[{"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/posts\/251769"}],"collection":[{"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/comments?post=251769"}],"version-history":[{"count":1,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/posts\/251769\/revisions"}],"predecessor-version":[{"id":251882,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/posts\/251769\/revisions\/251882"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/media\/251668"}],"wp:attachment":[{"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/media?parent=251769"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/categories?post=251769"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/tags?post=251769"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}