{"id":251757,"date":"2020-09-07T00:00:00","date_gmt":"2020-09-07T04:00:00","guid":{"rendered":"https:\/\/www.servicexrg.com\/blog\/cx-cs-impact\/"},"modified":"2022-06-14T16:44:51","modified_gmt":"2022-06-14T20:44:51","slug":"cx-cs-impact","status":"publish","type":"post","link":"https:\/\/www.servicexrg.com\/blog\/cx-cs-impact\/","title":{"rendered":"The Tangible Impact of CX and Customer Success"},"content":{"rendered":"<div class=\"et_pb_row_inner et_pb_row_inner_0\">\n<div class=\"et_pb_column et_pb_column_4_4 et_pb_column_inner et_pb_column_inner_0 et-last-child\">\n<div class=\"et_pb_module et_pb_text et_pb_text_0 et_pb_text_align_left et_pb_bg_layout_light\">\n<div class=\"et_pb_text_inner\">\n<p class=\"p-lead\">A well-defined CX strategy combined with an effective Customer Success (CS) operating model can yield significant and tangible benefits including retention and expansion of existing relationships and the strengthening of your product and service reputation.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"et_pb_row_inner et_pb_row_inner_1\">\n<div class=\"et_pb_column et_pb_column_4_4 et_pb_column_inner et_pb_column_inner_1 et-last-child\">\n<div class=\"et_pb_module et_pb_text et_pb_text_1 et_pb_text_align_left et_pb_bg_layout_light\">\n<div class=\"et_pb_text_inner\">\n<div class=\"et_pb_module et_pb_text et_pb_text_1 et_pb_text_align_left et_pb_bg_layout_light\">\n<div class=\"et_pb_text_inner\">\n<p>A CX strategy defines the approach a company will use to influence customers behaviors and perceptions by creating specific customer experiences. A Customer Success operating model promotes practices across the entire customer-lifecycle including landing new accounts; onboarding, success planning; product adoption; health monitoring; retention and expansion.<\/p>\n<p><img decoding=\"async\" class=\"wp-image-246481 alignnone \" src=\"https:\/\/www.servicexrg.com\/wp-content\/uploads\/2020\/02\/CS-CX-Impact.png\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 1522px, 100vw\" srcset=\"https:\/\/www.servicexrg.com\/wp-content\/uploads\/2020\/02\/CS-CX-Impact.png 1522w, https:\/\/www.servicexrg.com\/wp-content\/uploads\/2020\/02\/CS-CX-Impact-1280x844.png 1280w, https:\/\/www.servicexrg.com\/wp-content\/uploads\/2020\/02\/CS-CX-Impact-980x646.png 980w, https:\/\/www.servicexrg.com\/wp-content\/uploads\/2020\/02\/CS-CX-Impact-480x316.png 480w\" alt=\"CS-CX Impact\" width=\"715\" height=\"471\" \/><\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>A well-defined CX strategy combined with an effective Customer Success (CS) operating model can yield significant and tangible benefits including retention and expansion of existing relationships and the strengthening of &hellip;<\/p>\n","protected":false},"author":4,"featured_media":251758,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":"","_wp_rev_ctl_limit":""},"categories":[27,35,51,8,13],"tags":[47,60,73,33,49],"acf":[],"_links":{"self":[{"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/posts\/251757"}],"collection":[{"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/comments?post=251757"}],"version-history":[{"count":5,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/posts\/251757\/revisions"}],"predecessor-version":[{"id":252977,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/posts\/251757\/revisions\/252977"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/media\/251758"}],"wp:attachment":[{"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/media?parent=251757"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/categories?post=251757"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/tags?post=251757"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}