{"id":251728,"date":"2022-10-12T00:00:00","date_gmt":"2022-10-12T04:00:00","guid":{"rendered":"https:\/\/www.servicexrg.com\/blog\/support-demand-forecast\/"},"modified":"2022-10-31T11:13:34","modified_gmt":"2022-10-31T15:13:34","slug":"support-demand-forecast","status":"publish","type":"post","link":"https:\/\/www.servicexrg.com\/blog\/support-demand-forecast\/","title":{"rendered":"Support Demand Trends 2023"},"content":{"rendered":"
Support demand grew at 11% in the past year, and we anticipate that demand will continue to grow for most companies but at a slower rate. Support demand growth stems from positive factors: new customers and more proactive engagement; and negative factors: low product quality.<\/p>\n
Your understanding of how demand for Support will change is critical to planning, both short-term and long-term.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n
Growth is reported by 59% of companies primarily due to positive factors such as new customers, more proactive engagement, and negative factors including product quality issues.
\nSome (13%) companies report lower demand \u2013 some due to product quality improvements and sometimes for negative reasons including fewer customers, churn, or disengagement.<\/p>\n
Source: ServiceXRG State of Support 2023<\/p>\n<\/div>\n
Factors that contribute to high growth in Support demand include:<\/p>\n
<\/p>\n
Source: ServiceXRG State of Support 2023<\/p>\n
Factors that contribute to a reduction in Support demand include:<\/p>\n
While it is essential to understand how Support demand will change in the year ahead, leaders must always keep their fingers on the pulse of Support demand if they expect to remain prepared to respond to customer needs. Factors that influence support demand may be tied to specific Support initiatives or originate beyond the control of Support\u2014that is, within Sales, Success, Marketing, or Product Development groups.<\/p>\n
Consider the following:<\/p>\n
Support demand grew at 11% in the past year, and we anticipate that demand will continue to grow for most companies but at a slower rate. Understanding how demand for …<\/p>\n","protected":false},"author":4,"featured_media":252097,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":"","_wp_rev_ctl_limit":""},"categories":[46,50],"tags":[69,37,84,57,86,88],"acf":[],"_links":{"self":[{"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/posts\/251728"}],"collection":[{"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/comments?post=251728"}],"version-history":[{"count":8,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/posts\/251728\/revisions"}],"predecessor-version":[{"id":253466,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/posts\/251728\/revisions\/253466"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/media\/252097"}],"wp:attachment":[{"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/media?parent=251728"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/categories?post=251728"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/tags?post=251728"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}