{"id":251595,"date":"2022-02-06T00:00:00","date_gmt":"2022-02-06T05:00:00","guid":{"rendered":"https:\/\/www.servicexrg.com\/blog\/customer-success-management\/"},"modified":"2022-08-10T16:07:43","modified_gmt":"2022-08-10T20:07:43","slug":"customer-success-management","status":"publish","type":"post","link":"https:\/\/www.servicexrg.com\/blog\/customer-success-management\/","title":{"rendered":"Customer Success Management"},"content":{"rendered":"<div class=\"et_pb_row_inner et_pb_row_inner_0\">\n<div class=\"et_pb_column et_pb_column_4_4 et_pb_column_inner et_pb_column_inner_0 et-last-child\">\n<div class=\"et_pb_module et_pb_text et_pb_text_0 et_pb_text_align_left et_pb_bg_layout_light\">\n<div class=\"et_pb_text_inner\">\n<p class=\"p-lead\">Customer Success Management encompasses the practices, programs, resources, tools, and metrics required to help customers successfully use products to achieve their desired business outcomes.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"et_pb_row_inner et_pb_row_inner_1\">\n<div class=\"et_pb_column et_pb_column_4_4 et_pb_column_inner et_pb_column_inner_1 et-last-child\">\n<div class=\"et_pb_module et_pb_text et_pb_text_1 et_pb_text_align_left et_pb_bg_layout_light\">\n<div class=\"et_pb_text_inner\">\n<h2>Understand The Outcomes Your Customers Need<\/h2>\n<p>Success Management begins by establishing an understanding about how your customers define success and understanding the role your products will play.\u00a0 By understanding what your customers expect it is possible to align resources to help them achieve their desired outcomes.<\/p>\n<h2>Products + Services = Success<\/h2>\n<p>It is possible that customer expectations will only \u201cscratch\u201d the surface of what your product can do, or what they should do with it.\u00a0 Sometimes asking customers what they want to accomplish should be supplemented by showing them what is possible.<\/p>\n<h2>Make a Plan<\/h2>\n<p>Help customers define and achieve desired outcomes by developing a success plan.\u00a0 It is not necessarily your role to execute the plan and deliver the expected outcomes.\u00a0 It is however your role to assure that you enable customers to be successful.\u00a0 Customer enablement may include training and skills development, sharing of best practices and hands on coaching and expertise.<\/p>\n<h2>The Foundation of an Ongoing Relationship<\/h2>\n<p>Customer Success Management is not simply about the plan and initial delivery of best practices and service.\u00a0 Success Management is the foundation of an ongoing relationship where your products and services evolve to deliver ongoing benefits to your customers.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Customer Success Management encompasses the practices, programs, resources, tools, and metrics required to help customers successfully use products to achieve their desired business outcomes.<\/p>\n","protected":false},"author":4,"featured_media":251596,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":"","_wp_rev_ctl_limit":""},"categories":[35,51,8,9,11],"tags":[59,47,60,37,61,62,63,40],"acf":[],"_links":{"self":[{"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/posts\/251595"}],"collection":[{"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/comments?post=251595"}],"version-history":[{"count":16,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/posts\/251595\/revisions"}],"predecessor-version":[{"id":253361,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/posts\/251595\/revisions\/253361"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/media\/251596"}],"wp:attachment":[{"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/media?parent=251595"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/categories?post=251595"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.servicexrg.com\/wp-json\/wp\/v2\/tags?post=251595"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}