ServiceXRG provides self-paced, interactive, and custom workshops. Choose from the list of available topics. If you do not see a topic that you need, please contact us and we will be happy to build a customer workshop to meet your needs.
Please contact us for availability, pricing or to discuss your specific needs.
The NPS workshop introduces the concepts of Net Promoter Scoring from implementation to action. Topics covered include the strategies and practices required to capture meaningful data; implementation of an NPS survey; customer targeting strategies; enabling tools and analysis of results. The workshop will also help participants develop action plans necessary to increase act on and improve NPS.
Service renewal performance is fundamental to overall corporate financial health. Existing service relationships represent a predictable recurring revenue stream and provide the foundation from which to grow revenue. This workshop will introduce the critical practices necessary maximize renewal of Service contracts. The workshop will cover roles, practices, and essential performance indicators.
This workshop will introduce available customer assessment strategies and help you choose which ones are right for your business. This workshop will explore post transaction surveys, relationship surveys, advisory panels, and methods for assessing the general sentiment of customers from community and social interactions. The workshop will introduce Customer Effort Score, general satisfaction assessment, Net Promoter Score, and Sentiment analysis.
This workshop helps companies develop the programs, practices, and skills necessary to retain and grow existing customer relationships. This workshop will emphasize creation of programs to expand opportunities for enhanced services and the strategies necessary to create up-sell and cross-sell opportunities. The workshop will cover roles, practices, programs, and essential performance indicators for successful relationship value expansion.
This workshop will help participants evaluate current customer retention and attrition issues and introduce strategies to minimize churn and maximize customer retention. The workshop will cover roles, practices, and essential performance indicators.