ServiceXRG Featured in Software Executive Magazine: The State of Customer Success

by Nov 29, 2018

The State of Customer Success

This data-driven analysis of the customer success journey in the software world shows where we are now and where we are headed.

Customer Success has become a widely used and universally accepted term to describe a variety of customer-focused activities.  The term has many meanings:  A department; a team; a role, a business strategy.  Unfortunately, the broad use of the term has obscured the diverse and complex activities that underlie a potentially transformational initiative.

Customer success is not new, the general concept has been around for a while, but current practices suggest that something more profound is happening across the software industry.  There is broad recognition that helping customers adopt and apply products successfully will help retain and build customer relationship value.

Please enjoy the full article at Software Executive Magazine (you’ll find other great articles there too).

Featured: Customer Success Practices and Metrics

Customer Success has become a widely used and universally accepted term to describe a variety of customer-focused activities. The term has many meanings: A department; a team; a role, a business strategy. Unfortunately, the broad use of the term has obscured the diverse and complex activities that underlie a potentially transformational initiative. This study examines the approach companies use to organize, deliver and measure their Customer Success initiatives.

Pin It on Pinterest

Share This