The authoritative insights that Support leaders need

Download Support Transformation:
The Guide to Essential Practices and Metrics

Actionable data, analysis, and recommendations informed by:

• More than 300 survey responses
• 1:1 interviews with Support leaders
• Analysis of more than 44 million anonymous support case records

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A comprehensive research study covering today’s Support challenges and best practices

Extensively researched by ServiceXRG, Support Transformation: The Guide to Essential Practices and Metrics examines current trends in Support delivery. Synthesizing the research findings, the guide then offers clear guidance for Support and Service professionals to meet the changing expectations of both customers and company executives. Download the study for a fresh, data-driven perspective on:

• Customer demand for Support services
• Strategies and practices for scaling support that are working
• New challenges for Support—and new opportunities