The authoritative insights that Support leaders need for 2021 

Download Support Transformation:
The Guide to Essential Practices and Metrics

Dig into deep, actionable data, analysis, and recommendations informed by:

  • More than 300 survey responses
  • 1:1 interviews with Support leaders
  • Analysis of more than 44 million anonymous support case records


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A collaborative research study

ServiceXRG and TeamSupport have joined forces to create this comprehensive Support industry study. Support Transformation: The Guide to Essential Practices and Metrics examines current trends in Support delivery and offers clear guidance for Support and Service professionals to meet the changing expectations of both customers and company executives. Download the study for a fresh, data-driven perspective on:

  • Customer demand for Support services (Spoiler alert: It’s growing)
  • Strategies and practices for scaling support that are working
  • New challenges for Support—and new opportunities





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