Salesforce Trailhead is a self-paced, online learning platform provided for free to anyone. The platform offers learning on a growing portfolio of Salesforce topics, as well as a variety of other non-Salesforce-specific skills individuals need to be successful in today’s technology landscape.
Salesforce has taken the best concepts of self-paced learning and created a community of engaged and motivated professionals that want to invest their time to build technical and professional competencies. Most importantly Salesforce Trailhead has removed the daunting barriers to learning – cost, time and perceived value.
Learning Community and Ecosystem
For some companies walking away from training revenue would be unthinkable. This is a bold customer-success focused strategy with benefits to Salesforce, Salesforce professionals and anyone that wants to develop technical and professional skills.
These skills will certainly help companies use and apply the Salesforce platform more effectively, but Trailhead is more than a skills development Initiative. Salesforce is developing an ecosystem with a well-trained workforce.
Success – Focused
For all the industry discussion about developing customer success offerings, here is an example of building the ultimate customer success program. By making comprehensive, well curated learning accessible to everyone, for free, Salesforce has instituted the means to develop product knowledge and expertise to increase the likelihood that companies can be successful with the Salesforce platform.
What’s Your Training Strategy
Skills development is one of the most effective ways to help your customers adopt and apply your products successfully. Providing comprehensive training programs will help you deliver the skills your customers need. If you are serious about customer success, consider how you can make your training more accessible to all your customers and the ecosystem of professionals that support them.
Are you ready to offer more skills development opportunities to your customers? Consider your options. Perhaps you are not ready to offer all of your training to anyone for free, but find a way to get more training and skills development resources to more of your customers.
Service Innovation Series
This Innovation profile is part of ServiceXRG’s Service Innovation Series designed to highlight examples of innovative approaches to achieve service excellence. Companies featured within the Service Innovation Series are selected by ServiceXRG and do not influence the observations and perspectives presented.
Salesforce Trailhead is a self-paced, online learning platform provided for free to anyone. The platform offers learning on a growing portfolio of Salesforce topics, as well as a variety of other non-Salesforce-specific skills individuals need to be successful in today’s technology landscape. For some companies walking away from training revenue would be unthinkable. This is a bold customer-success focused strategy with benefits to Salesforce, Salesforce professionals and anyone that wants to develop technical and professional skills. Learn more about Salesforce Trailhead.
Login to Access the Full Report
If you don’t have an account, create a free* membership.
*Membership level determines your access to ServiceXRG research and other member services. Paid memberships include access to research and playbooks. Free memberships include access to some reports and discounts to others. Please visit our membership page for a list of available membership programs.
The current organizational structure of your Services team and alignment with other customer facing resources may inhibit your ability to retain customers and expand relationship value. Organizational alignment, increased cooperation, and shared goals are key to customer retention and revenue expansion initiatives.
Customer Success is a series of interrelated activities performed throughout the customer relationship lifecycle. This article identifies and defines critical success activities.
The terms Customer Experience (CX) and Customer Success (CS) are commonly used within the service industry. Sometimes CX and CS are used to describe the same or similar things and other times to describe complexly different actions, activities and outcomes. This article offers definitions for each term and identifies similarities and differences between CX and CS.