Skip to main content
ServiceXRG
  • Your Challenges
    • Overview
    • Self-Assessment
  • Our Solution
    • Overview
    • Achieving Service Success
    • Our Process
    • Service Success Framework
    • Membership
  • Why ServiceXRG
    • Overview
    • Capabilities
    • Clients
    • Team
  • Resources
    • Resource Library
    • Blog
  • Member Login
ServiceXRG
  • Member Login
  • Self-Assessment
  • Let’s Talk
  • Your Challenges
    • Overview
    • Self-Assessment
  • Our Solution
    • Overview
    • Achieving Service Success
    • Our Process
    • Service Success Framework
    • Membership
  • Why ServiceXRG
    • Overview
    • Capabilities
    • Clients
    • Team
  • Resources
    • Resource Library
    • Blog

Resource Library : Working Smarter To Increase Customer Support Efficiency

Working Smarter To Increase Customer Support Efficiency

Learn 5 ways to automate service delivery and scale support.

What’s your plan to improve support efficiency?

Support organizations are being crushed under more customer demands than they can meet. Unless companies find ways to increase support efficiency, they face declining service level performance, increased dissatisfaction, and higher customer churn rates.

In this webinar Tom Sweeny, CEO and founder of ServiceXRG, and Eric Harrington, Chief Customer Officer at TeamSupport review the findings from the recently completed State of Support study and offer a roadmap for maximizing support efficiency in the year ahead.

Watch the webinar replay as they discuss:
  • Support demand trends
  • Strategies to efficiently manage support demand
  • The impact of successful support automation and self-help initiatives

 

ServiceXRG partnered with TeamSupport to conduct a State of Support Study to understand how companies can work smarter to meet customer demand. The study includes a comprehensive survey of Support industry leaders and analysis of over 95 million anonymous support interactions.

 

Download Now

Already a Member? Login for faster access

  • All Resources
  • eBook
  • Workshop
  • Member Only
  • Infographic
  • Benchmarks & Metrics
  • Metrics
  • Playbook
  • Best Practices
  • Benchmarks
  • Customer Studies
  • Webinar

Subscribe for even more resources and the latest in your inbox.

"*" indicates required fields

Name*

By clicking the "Submit" button you accept and agree to be bound by the Terms of Use and Privacy Policy.

This field is for validation purposes and should be left unchanged.

ServiceXRG

© Service Excellence Research Group, LLC 2023. All Rights Reserved.

Website by Imagebox

Contact Info
  • Email: info@servicexrg.com
  • Phone: 800-475-0089
Quick Links
  • Your Challenges
    • Overview
    • Self-Assessment (Old)
  • Our Solution
    • Overview
    • Achieving Service Success
    • Our Process
    • Service Success Framework
    • Membership
  • Why ServiceXRG
    • Overview
    • Capabilities
    • Clients
    • Team
  • Resources
  • Let’s Talk
Social Media
  • LinkedIn
  • Newsletter
  • Twitter