What’s your plan to improve support efficiency?
Support organizations are being crushed under more customer demands than they can meet. Unless companies find ways to increase support efficiency, they face declining service level performance, increased dissatisfaction, and higher customer churn rates.
In this webinar Tom Sweeny, CEO and founder of ServiceXRG, and Eric Harrington, Chief Customer Officer at TeamSupport review the findings from the recently completed State of Support study and offer a roadmap for maximizing support efficiency in the year ahead.
Watch the webinar replay as they discuss:
- Support demand trends
- Strategies to efficiently manage support demand
- The impact of successful support automation and self-help initiatives
ServiceXRG partnered with TeamSupport to conduct a State of Support Study to understand how companies can work smarter to meet customer demand. The study includes a comprehensive survey of Support industry leaders and analysis of over 95 million anonymous support interactions.
Already a Member? Login for faster access