The rationale for support funding is determined by the capability or impact companies expect from their investment in Support. The determination of actual funding levels is predicated on solving for the question – what does the business get for the dollars it invests in Support?
This report provides insights into the methods used to fund support with industry benchmarks to indicate current funding levels. The report covers the following:
- Support Funding Models.
- Support Funding Levels.
- Establishing Target Funding Levels.
- Chart: Support Funding Level Benchmarks.