This workshop introduces the principles and importance of creating positive customer experiences and describes essential activities, desired outcomes and the roles and responsible of individuals and teams.
This workshop may be presented by ServiceXRG experts or downloaded and used as a self-paced guide.
This workshop covers the following topics:
- Introduction to CX.
- The business benefits of creating positive experiences.
- Three industry approaches to CX.
- CX activities and outcomes.
- Accelerators and inhibitors to CX.
- Interactive team exercises.