Support Transformation: The Guide to Essential Practices and Metrics

Support Transformation: The Guide to Essential Practices and Metrics

The authoritative insights that Support leaders need for 2021 

Download Support Transformation:
The Guide to Essential Practices and Metrics

Dig into deep, actionable data, analysis, and recommendations informed by:

  • More than 300 survey responses
  • 1:1 interviews with Support leaders
  • Analysis of more than 44 million anonymous support case records

 

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A comprehensive research study covering today’s Support challenges and best practices

Extensively researched by ServiceXRG, Support Transformation: The Guide to Essential Practices and Metrics examines current trends in Support delivery. Synthesizing the research findings, the guide then offers clear guidance for Support and Service professionals to meet the changing expectations of both customers and company executives. Download the study for a fresh, data-driven perspective on:

  • Customer demand for Support services (Spoiler alert: It’s growing)
  • Strategies and practices for scaling support that are working
  • New challenges for Support—and new opportunities

    

 

 

 

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Self-Service Deflection

Self-Service Deflection

Reduce your Support delivery costs.
Give your higher-value customers the attention they deserve.

Download the ServiceXRG Whitepaper:
Self-Service Deflection — Maximizing the Use and Effectiveness of Self-Help and Automation

 

With Support demand steadily on the rise, deflection needs to play a greater role than ever in your organization.

Download Self-Service Deflection and:

  • Understand the present state of self-service for customer support..
  • Discover a proven method to reliably measure deflection.
  • Learn best practices for extracting more value from deflection.
  • See how the business benefits of deflection extend beyond cost reduction.

 

Get the whitepaper now—
just complete the form >>>

Download your copy now


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