“The subscription wave is forcing everyone to acknowledge the significance of service.”
Listen to the podcast:
Customer Service in 2021: What You Need To Know
Featuring Tom Sweeny, CEO and Founder at ServiceXRG, and Esteban Kolsky, Chief Evangelist at SAP Customer Experience
Is your customer service organization finally getting the attention it deserves after a year like 2020?
“It should be!” insist Tom and Esteban, given the growing importance of Support in nurturing lifetime customer value and driving recurring revenue. Listen and learn:
- How customer service has come to be recognized as a revenue generator.
- Examples of high-performing service organizations.
- How the e-commerce boom of 2020 continues to re-shape customer service.
- Action items you can use today to improve your customer service organization.