Digital Transformation Through Support Web Site Design
The digital transformation of support is defined by an increased use of digital technologies to improve and extend core support processes and enable new service capabilities. Self-help tools and content provided through the web are fundamental to support’s successful digital transformation.
- Topics covered include:
- Support Digital Transformation
- Self-Help and The Role of the Web
- What Customers Want and Where They Find It
- Web Support Key Trends
- Best Practices for Support Web Site Design