Microsoft Support for On-Premise Applications

Microsoft Support for On-Premise Applications

This profile provides insights and analysis of Microsoft’s support portfolio for on premise applications.  The profile provides details about entitlements, pricing and policies.

This profile is available to ServiceXRG Success Enterprise members only.

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This profile provides insights and analysis of Microsoft’s support portfolio for on premise applications.  The profile provides details about entitlements, pricing and policies.  The profile includes details about:

  • Professional
  • Premier
  • Software Assurance

ServiceXRG Observations

  • Microsoft Support spans several distinct offerings. For software upgrade entitlements customers must have Software Assurance (SA).
  • SA provides limited assisted support entitlements but may be supplemented with incident based support or Premier Support bundles.
  • Premier Support offerings provide proactive services, service delivery management to help with planning and implementation and 24×7 problem resolution.

This profile is available to ServiceXRG Success Enterprise members only.

Last Update: July 2018

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