AI – A Catalyst for Support Transformation
Support has relied on training, technology, and self-help to achieve efficiency gains, yet the potential of AI offers so much more. Through the introduction of intelligence afforded by AI-enabled systems, we are not just streamlining the way we provide Support, we introduce the means to fundamentally change the strategic role of Support.
Introducing machine intelligence into support processes creates a significant opportunity to free Support staff to focus on critical activities to sustain and grow customer relationships. Here are some of the ways that artificial intelligence will help to transform Support:
- Improve Support Efficiency
- Reduce the Level of Effort by Support Staff
- Mitigate Risks to Customer Relationships
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