Best Practices

Learn how market leaders run critical service practices.

Benchmarks

Data to help you understand how your performance compares to the industry and peers.

User Wants and Needs

Unique research from the customer perspective.

Playbooks

Step by step guides for implementing essential service practices

Metrics

Insights into essential service metrics and Key Performance Indicators

New Research

  • Salesforce Trailhead

    Salesforce Trailhead is a self-paced, online learning platform provided for free to anyone.  This Innovation profile describes the Salesforce Trailhead platform.

    The profile is FREE.

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  • Recognizing Innovation: IBM Cognitive Support

    Through the Service Innovation Series, ServiceXRG highlights examples of innovative approaches to achieve service excellence. In this Service Innovation profile, we feature IBM’s use of its own Watson technologies as a platform to deliver a new approach to service delivery – Cognitive Support.

    This Service Innovation profile is free. Just login for access.

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  • Microsoft Support for On-Premise Applications

    This profile provides insights and analysis of Microsoft’s support portfolio for on premise applications.  The profile provides details about entitlements, pricing and policies.

    This profile is available to ServiceXRG Success Enterprise members only.

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  • Amazon Web Services Support Portfolio

    This profile is available to ServiceXRG Success Enterprise members only.

    This profile provides deep insights and analysis of Amazon Web Services (AWS) support portfolio.  The profile examines all AWS support offers and provides details about positioning, entitlements, tools, pricing, and policies.

    Last Updated: June 2017

    Get Your Copy
  • SAP Support Portfolio

    This profile is available to ServiceXRG Success Enterprise members only.

    This profile provides deep insights and analysis of SAP’s comprehensive support portfolio.  The profile examines all SAP support and success offers and provides details about positioning, entitlements, tools, pricing, and policies.

    Last Updated: June 2018

    Get Your Copy

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