Have your tried to call your company for support?

by | Mar 20, 2019

As you think of all the wonderful ways you can improve your customers’ experience start by calling for support from your own company.

It should be a simple process and one that many of your customers experience.  Hopefully you will find that connecting to your support team by phone is a simple and streamlined process that is enjoyable (or at least tolerable). 

You may be surprised how bad some experiences are – still to this day!  Hopefully you find that reaching your support team is not one of worst.

 Here are a few things to consider when calling in: 

  • Can you find the number?
  • Can you get through?
  • Are the prompts clear, do you known which option to choose?
  • Do you use an intelligent agent (bot) that tries to help – is it helpful?
  • Once you get through the prompts and bots, how long did you have to wait?
  • While on hold did you get updates about how long you may have to wait (customers like this).
  • Did you hear music? Good music?  Was it clear or garbled, too soft, or too loud?
  • Did you get connected or cut off?

So, how did you do? 

Any one of these elements is enough to negatively affect a customer’s experience.  Connecting with your support team by phone should be simple, quick, and tolerable.  Give your support team a call, a few minor adjustments can have a big impact.

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