Chatbots for Technical Support – Are They Working (Survey)?
Self-service and support automation are not simply a means to save money – each interaction is an opportunity to reinforce a customer relationship and sustain loyalty. The burden of delivering a positive experience now lies with the tools and content we offer.
Do you use chatbots for technical support?
Are they successful?
Please answer a few very quick questions about your current use (or intention to use) chatbots for technical support.
See You Next Time – This Study is closed.
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