Chatbots for Technical Support – Are They Working (Survey)?

by Mar 3, 2020

Self-service and support automation are not simply a means to save money – each interaction is an opportunity to reinforce a customer relationship and sustain loyalty.  The burden of delivering a positive experience now lies with the tools and content we offer.

Do you use chatbots for technical support? 

Are they successful?

Please answer a few very quick questions about your current use (or intention to use) chatbots for technical support.

See You Next Time – This Study is closed.

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