Chatbots for Technical Support – Are They Working (Survey)?
Self-service and support automation are not simply a means to save money – each interaction is an opportunity to reinforce a customer relationship and sustain loyalty. The burden of delivering a positive experience now lies with the tools and content we offer.
Do you use chatbots for technical support?
Are they successful?
Please answer a few very quick questions about your current use (or intention to use) chatbots for technical support.
We will share findings with participants of this study. Please complete your responses by March 17, 2020.
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