Blog : Value Proposition
4.21.22 Read Time: 2 Mins
This article introduces retention strategies to help you keep the customers you have.
2.3.22 Read Time: < 1
In a subscription economy your support value proposition is likely out of date. If your value proposition is based on promising access to updates and service level response its time …
11.30.21 Read Time: < 1
We have become too dependent on electronic surveys and NPS/CSat scores to tell us that our customers are okay. This cannot always provide enough insights to tell us why we …
5.28.21 Read Time: 2 Mins
How much should you charge for Support? It’s a driving question as your organization seeks to drive recurring revenue growth. And it’s a balancing act. Let’s explore a Support pricing …
5.25.21 Read Time: 2 Mins
This article introduces practices to grow revenue by enabling Sales to sell services and to overcome customer objections.
10.15.20 Read Time: 2 Mins
Industry average performance is not good enough. To maximize support and maintenance contract revenue you need a clear picture of your current situation or a plan to understand and mitigate …
2.12.20 Read Time: < 1
It is no longer enough to attach a support program to a product sale. Effective Success Sales teams must be able to establish long term service relationships that last and …
