Tag: Success

1.8.25 Read Time: 2 Mins

Customers Value Outcomes Over Time to Resolution

Learn what customers want and need to unlock revenue retention and growth by delivering adoption and success focused services.

4.28.23 Read Time: 3 Mins

Social Metrics for Support

As Support develops social channels it must consider how to measure the impact of these strategies. This article introduces a few metrics to consider.

1.27.20 Read Time: 2 Mins

Top 10 Customer Success Stats

Something more profound is happening across the industry. This article defines the state of customer success and introduces Top 10 Customer Success Facts. The fundamentals of Customer Success are not …