Tag: Social Media

7.13.21 Read Time: < 1

Eight Strategies for Keeping in Touch with Customers

Healthy customer relationships require an ongoing dialogue through digital media, self-help, communities and direct interaction with Support and Customer Success team members. This article introduces eight customer interaction best practices …

6.8.21 Read Time: < 1

Five Customer Engagement Best Practices to Develop, Retain, and Grow Relationships

Customer engagement is vital to long term positive relationships with customers. This article introduces the five essential customer engagement practices necessary to develop, retain and grow customer relationships.

4.19.21 Read Time: 2 Mins

Social Media – Implications and Opportunities for Service and Support

This article describes how to develop a social media strategy for Support that aligns with business goals and staffing levels. It’s better to start small than not start at all.